Refund Policy
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Refund Policy
Refund Policy – SR Novelty Jewellery Private Limited
At SR Novelty Jewellery Private Limited, we value your trust and aim to provide you with the best shopping experience. If you are not fully satisfied with your purchase, our Refund Policy ensures a fair and transparent process.
1
Eligibility for Refunds
Refunds are applicable only on unused, unworn, and undamaged products.The product must be returned in its original packaging with all tags, bills, and certificates (if any).Refund requests must be raised within 7 days of delivery.2
Non-Refundable Items
Customized or made-to-order jewellery.Products purchased during sale or promotional offers.Products that show signs of wear, damage, or alteration.3
Refund Process
Contact our customer care via:
📲 +91 7407887660📧 srnoveltyjewellery@gmail.com
Share your order number, product details, and reason for return.Once approved, ship the product back to our provided address.After inspection, the refund will be initiated within 7–10 business days.4
Mode of Refund
Payments made by UPI, debit card, credit card, or net banking will be refunded to the same account.Cash on Delivery (COD) orders will be refunded via bank transfer/UPI after return verification.5
Exchange Option
Instead of a refund, customers may choose to exchange the product for another design of equal or higher value (with price adjustment).6
Shipping Charges
Shipping fees (if applicable) are non-refundable.In case of defective or wrong product delivery, SR Novelty will bear the return shipping cost.7
Policy Updates
We may update this Refund Policy periodically to ensure clarity and compliance with legal requirements. Updated versions will always be available on our official channels.SR Novelty Jewellery Private Limited
Where Elegance Meets Affordability